Help is never far away – get assistance immediately over the phone or arrange an appointment with the Home Connect Customer Service for our Remote Diagnostics service. Our experts will always provide you with a quick analysis of the situation along with the right service for your Home Connect appliance.
Available from October 2017.
If you experience an issue with your appliance, just go to the Appliances section on the Home Connect app and select Customer Services. There, you can connect directly to a customer service agent and they can assist you further over the phone.
If your Home Connect appliance is compatible, the service agent will be able to access your appliance remotely to perform remote diagnostics which can possibly identify the source of the issue.
Your consent enables a trained Home Connect service engineer to access your home appliance. You can give your consent via the Home Connect app or on the appliance. The service engineer can then check all functions and error messages.
In many cases, our service engineers can use the Remote Diagnostics service to access your home appliance remotely, provide direct support and remedy the problem. For specific issues, you can arrange an appointment for Remote Diagnostics with our Customer Service.
Your consent enables a trained Home Connect service engineer to access your home appliance. You can give your consent either directly via the appliance or, on selected appliances, also via the Home Connect app. The service engineer then checks all the appliance functions and can even read out the memory to follow up on any error messages.
Many issues can be resolved using Remote Diagnostics so that you are caused no further inconvenience. In the unlikely event that the issue is not resolved, the Home Connect service engineer can then use the analysis data acquired so that he is optimally prepared to carry out maintenance or repair work at your home.
Do you have questions about Home Connect or the home appliances equipped with the Home Connect function? Then get in touch and use our Customer Service. We are happy to help.
