Here you'll find help for a scenario when one of the following error codes appears.
Home Connect app error codes:
- Error 4620
- Error 5014
- Error 1077
- Error 1080
- Error 1081
- Error 1082
- Error 1083
- Error 1084
- Error 1085
- Error 1086
Problem: Wi-Fi problem
Possible cause: Wi-Fi requirements are not met.
Response/"first aid" solution: Read our Wi-Fi requirements, check these requirements, and make changes if necessary (2.4 GHz ports are blocked, MAC filter requirements are met etc.). You can also test your connection using a mobile hotspot.
Home Connect app error code:
Problem: Connection to Home Connect server failed.
Possible cause: The connection to the Home Connect server could not be established.
Response/"first aid" solution: Uninstall the app and download and install the latest version. Reset your household appliance (to the factory settings or through a network reset) and attempt to establish the connection again.
Home Connect app error codes:
- Error C7101
- Error E7101
- Error 3404
- Error 404
Problem: The connection with the household appliance could not be established.
Possible cause: Missing Home Connect data.
Response/"first aid" solution: The Home Connect data must be flashed by the Customer Services team.
Addendum: Message to Home Connect mailbox info.de@home-connect.com
Home Connect app error code:
Problem: The Home Connect server is not available.
Possible cause: The Home Connect sever is not available during the pairing process.
Response/"first aid" solution: Log out of the Home Connect app and log on again. The Home Connect server should then be available.
Registration not possible:
Problem: The password is not accepted during the registration process.
Possible cause: The entered password does not meet the requirements. (Please note the security requirements for passwords.)
Response/"first aid" solution: Your password must have at least eight characters and must contain at least one number, one letter, and one special character. The first three letters must be different from each other.
The following special characters can be used: $ & + , ; : = ? @ # ! ´ < > . ^ * ( ) % _ -
Registration not possible:
Problem: Home Connect e-mails not received.
Possible cause: Restrictions in your e-mail program.
Response/"first aid" solution: Please check whether e-mail forwarding to another mailbox has been set up and check your spam folder.