Data Protection Information

Introduction and general information

1. About us and our website

We, BSH Hausgeräte GmbH, Carl-Wery-Strasse 34, 81739 Munich, operate this website. Please use the contact information provided on the Company Information page to contact us.

If you get in touch with us, we will store and process the information you provide for the purpose of handling your enquiry and any follow-up questions. We are permitted to process data in this context by law (article 6(1b) of Regulation (EU) 2016/679). We will delete your information once your enquiry has been handled.

2. Our guiding principles

We take protecting your information very seriously. Your data is therefore processed with great care and in strict compliance with applicable data protection law. Organisational and technical security measures have been taken to protect all of our websites against the risks present in processing personal data. Our partners who support us in the provision of this website must comply with these provisions as well.

3. What we log as standard

You can use all the areas of our website that are not access-protected without disclosing your identity. We log every use of our website as standard in order to remedy faults and clarify security incidents. You can find more about our log data in the section "How we process your data".

4. Which permissions do we have to process your data

We respect your privacy. Consequently, we only process your data when we are permitted to do so. It goes without saying that you can also give us permission to process your data by opting in to data processing on our website. In other cases, we process your data because we are permitted to do so by law. If, for example, you place an order through our website, we are permitted to process your data in order to fulfil that contract. The same applies when you make use of other services on our website that require your data to be processed. We are also permitted to process your data when we have a legitimate interest in doing so. One example of this is the log data that we collect in order to ensure that our website can be operated without defects, amongst other things. In any case, we will inform you if any relevant processing of your data takes place, and your interests are taken into consideration each time that data is processed as a matter of course. In the event that you have cause for complaint, you can find your rights regarding the processing of your data in the latter section of this Data Protection Information.

The permissions we make use of, and when, are outlined in the following section. You can find more detailed information on how your data is collected, processed and used on our website (i.e. the type, scope and purpose of data processing) in the same section.

What else you should know:

Users below the age of 16 should only transmit personal data to us with the consent of their parent or legal guardian. The data protection law that applies may result in different age limits in this regard.

Our website may contain links to other websites. We have no influence over how your data is processed on these websites or their compliance with provisions on data protection. Please note any Data Protection Information they provide.

Data processing on the website

How we process your data (logs, cookies, tracking, etc.)

1. Log data

For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:

  • The date of the access
  • The time of the access
  • The URL of the linking website
  • The files accessed
  • The volume of data transferred
  • The browser type and version
  • The operating system
  • The IP address (anonymised)

Log data does not contain personal data. As a general rule, we only analyse log data in order to remedy faults in the operation of our website or clarify security incidents. We store this log data indefinitely.

It is sometimes necessary for us to collect additional personal information as well as log data in order to remedy faults or preserve evidence relating to security incidents. In these cases, we are permitted to process the log data by law (article 6(1f) of Regulation (EU) 2016/679). We delete this data once the fault has been remedied or the security incident has been clarified in full, or if the original purpose of the processing no longer exists due to other factors. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted.

We always store log data separately from other data collected that relates to the use of our website.

2. Newsletter

Our website provides the option of subscribing to our newsletter. We use a double opt-in process to verify whether the owner of an e-mail address has actually registered to receive the newsletter. The newsletter is only successfully subscribed to if the owner of the e-mail address has expressly confirmed the activation of the newsletter by clicking on the link in the confirmation e-mail. We log the completion of the individual stages of the double opt-in process for evidence purposes.

If you subscribe to receive our newsletter, and therefore consent to it being sent to you, your details are solely used in order to send you the newsletter. We are permitted to process your data in this context with your consent (article 6(1a) of Regulation (EU) 2016/679). You can withdraw this consent at any time. The relevant link is included in each copy of our newsletter. We will make a note of the fact that you have unsubscribed from the newsletter in our database.

3. Participation in raffles

When you register for a raffle/contest, we store and use the information you provide in order to run the raffle/contest and complete any follow-ups. The data we collect for this purpose depends on the registration form on the event page in question.

Upon request, registered participants can receive information about the data they provided when registering or have any incorrect details corrected. To request this, please use the contact information provided at the end of this Data Protection Information.

We are permitted to process your data to run the raffle/contest and complete any follow-ups by law (article 6(1b) of Regulation (EU) 2016/679). Your information is deleted once it is no longer required to run the raffle/contest or complete any follow-ups.

4. Cookies, Analytics, Marketing and Tracking

1. Analytics

Analytics refers to the process of collecting, processing, and analysing data to gain insights and make decisions. For us, it's like examining patterns and trends to better understand how our products and services are used by you. This insight allow us to make our products and services more user-friendly. It also enables us to identify areas for improvement and innovation in our products and services. Our websites integrate with analytics platforms (e.g., Adobe Analytics). These platforms provide JavaScript code that is added to the website. This code interacts with cookies or similar technologies to collect data when users interact with our website. As users navigate the website, the analytics code collects data from the cookies/pixels. This data we collect includes information on page views, clicks, time spent on pages, and other relevant metrics.

Analytics platforms aggregate the collected data, providing us with insights into user behaviour and website performance. This aggregated data is used for understanding audience demographics, popular content, and areas that may need improvement.

2. Marketing and Tracking (including Re-Marketing)

We may collect and use your personal data to send you relevant marketing communications. These communications could include product updates, promotional offers, and newsletters. You can easily manage your communication preferences and opt out if desired.

We also carry out digital marketing activities including retargeting. Retargeting, also known as remarketing, means showing targeting ads to users who have previously interacted with Our website or digital content but did not complete a desired action, such as making a purchase.

When a user visits our website and takes specific actions (e.g., views a product, adds an item to the cart), a tracking pixel or cookie is placed on their device. This allows us to show targeted ads to these users as they browse other websites or social media platforms, encouraging them to return to our website.

Please see Section XII for more information on the providers including information about the specific usage and additional information on provider-specific data protection aspects.

3. Cookies and similar Technologies

When you visit our website cookies or a so-called pixel-code/web beacon as well as similar technologies can be used by us. These technologies will allow us to interact with your browsing device as follows:

• Cookies are small text files that are stored in a special memory area of your browser which enable us to identify you when you revisit our website.

• Web beacons are tiny graphic files that contain a unique identifier that allows us to recognize user activity such as how often you have visited our website.

• We may also use direct server side solutions and similar technologies to measure the usage of our websites as well as the reach of our advertisements.

• Cookies and similar technology may be used for a variety of reasons such as making the website work or show you personalized content and advertisement.

We use the following types of cookies on our website

• Functional Cookies and Technologies (necessary to make the website available, secure and work properly)

• Analytics Cookies/Similar Technologies

• Marketing Cookies/Similar Technologies

• Third Party Cookies/Similar Technologies

For more information on specific cookies and similar technology we use on a specific website please see the cookie banner/notice. Functional Cookies will be used by us even you decline other types of cookies, as these are necessary for the use of the websites. All other Cookies as well as similar technologies will only be used, if you accept the relevant category of cookie within the cookie banner/notice and you can modify this choice at any time.

4. Profiling (based on Permission)

We offer you the option to enable profiling, which allows us to personalize your experience and provide you with tailored content. We want to ensure transparency and give you control over how your personal data is used. Profiling involves the automated processing of your personal data to analyse and predict your characteristics, preferences, behaviour, or interests.

By enabling profiling, we can better understand your needs and deliver a more customized experience based on such information and to enhance your experience on our website. This includes personalizing recommendations, delivering targeted advertisements, and improving our services based on your preferences.

To create your profile, we may collect and analyse various types of data, such as your browsing history, search queries, location information, and demographic details. You can find a comprehensive list of the data categories we utilize if you agreed in profiling in Section XIV, located at the end of this document. Rest assured that we handle your data with utmost care and in accordance with applicable data protection laws.

Our profiling activities are based on your consent, which you can freely give or withdraw at any time. We also rely on our legitimate interests in providing you with a tailored and relevant experience. You have the right to control your data and profiling preferences. You can choose to enable or disable profiling through your account settings or privacy preferences. Additionally, you can exercise your data protection rights, including the right to access, rectify, or delete your personal data at any time.

We may share your data with trusted third parties for profiling purposes. However, we only do so with your explicit consent or when necessary to provide our services. We ensure that appropriate safeguards are in place to protect your data when shared with these parties.

Please see Section XII for more information on the providers including information about the specific usage and additional information on provider-specific data protection aspects.

5. Cookie Handling, Tools and their providers

Once you have chosen which cookies you accept/decline, you can always revisit the privacy settings in the cookie banner/notice by clicking on the check mark located on the bottom left-hand side of our website and accommodate the changes. You also can delete the cookies set manually via the respective setting in your browser.

You can find a comprehensive list of the marketing and analytics tools we utilize in Section XII, located at the end of this document. This section not only provides the names of the tools but also describes the type of data processing conducted by each respective tool or provider.

6. Legal Basis for data handling

All processing described above, in particular the setting of pixels and cookies for reading out information on the end device used, will only be carried out if you have given us your consent to do so. You can revoke your consent at any time with effect for the future by as described in “Cookie Handling” above. Alternatively, you can use the deactivation page for EU consumers at: http://www.aboutads.info/choices or http://www.youronlinechoices.eu/.

We base the above data processing operations in GDPR regions on:

a) Your consent pursuant to Art. 6 para. 1 lit. a) GDPR:

• Cookies for recording usage behaviour

• Web Analytics & Marketing via Cookies and/or similar technologies

• Profiling

b) a legal permit in accordance with Art. 6 para. 1 lit. b) GDPR:

• Registration on our website

• Comfort registration (Social Sign-On Option)

c) a legal permit in accordance with Art. 6 para. 1 lit. f) GDPR:

• Technical cookies, which are necessary for the provision of the website

• Interactive Digital Assistants

• Technical providing for the presentation of the website (e.g. Content Delivery Networks, security functions)

• Additional website functions (e.g. product videos)

• log data

• Session cookies and persistent cookies for convenience features

List of the Third party providers and their use

• Facebook and Instagram including WhatsApp and Facebook messenger is provided by the following entities:

o for countries in the European region: Meta Platforms Ireland Limited, Merrion Road Dublin 4 D04 X2K5, Ireland

o for other countries: Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025,USA;

http://www.facebook.com/policy.php;

https://help.instagram.com/519522125107875

Meta is providing the following services:

o as social media provider

o providing chat functionality via WhatsApp and Facebook Messenger

o Facebook Pixels and Custom Audiences, where For Facebook Pixels and Custom Audiences, Facebook processes your data under a joint responsibility with us, in accordance with the contract we concluded with Facebook on our joint responsibility. We do not have access to your individual tracking data processed by Facebook as Facebook provides us with aggregated data only. We may share this aggregated data with third parties, e.g. cooperation partner for marketing purposes.The essence of this contract is available here:

https://www.facebook.com/legal/controller_addendum.

o You can find information about Facebook ads and Facebook pixels with the following links:

https://www.facebook.com/policy and https://www.facebook.com/business/help/651294705016616

o To permanently prevent the collection of usage data, please use the following link:

https://www.facebook.com/policies/cookies/

As a registered Facebook user, you can also set what types of ads are displayed to you within Facebook, use the following link:

https://www.facebook.com/settings/?tab=ads

• X Corp, formerly Twitter, as social media provider is provided by the following entities:

o for countries of the European Union, EFTA States, or the United Kingdom: Twitter International Unlimited Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 IRELAND and

o for all other countries: X Corp.

1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy.

• Pinterest as an online marketing tool is provided as follows:

Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland, https://policy.pinterest.com/en/privacy-policy. The Pinterest Tag help us analyse use of our website and to track the effectiveness of our advertising campaigns (Conversion Tracking). We also use the Pinterest Tag to create audiences and show you personalized advertising based on your interest in our products (retargeting). For this purpose, Pinterest Europe processes data, which the service collects from pixels, cookies and similar technologies on our website.

If you have a Pinterest account and have allowed Pinterest Europe to do so in your account’s privacy settings, Pinterest Europe may also link the information collected about your visit to us with your Pinterest account and use it for showing you the targeted advertisements. You may see and change the privacy settings, especially for personalisation, in your Pinterest account at any time. For more information please see https://help.pinterest.com/en/article/edit-personalization-settings.

If you have not agreed to the use of the Pinterest Tag, Pinterest Europe will only show you general Pinterest Ads which have not been created based on the data collected about you.

This collection and transmission of activity data within the scope of the Pinterest Tag is carried out by us and Pinterest Europe as joint controllers within the meaning of Article 26 GDPR. We have an agreement with Pinterest Europe concerning this processing as joint controllers. This agreement defines the division between us and Pinterest Europe of the duties under data protection law. In this agreement, we and Pinterest Europe have agreed, among other things, that we are responsible for providing you pursuant to Articles 13 and 14 GDPR with all information about our joint processing of your personal data and that Pinterest Europe is responsible for facilitating the exercise of rights of data subjects pursuant to Articles 15 to 20 GDPR. You may see more information on this agreement below.

Responsibilities of us and Pinterest Europe under the Joint Controllership Agreement

Obligation under GDPR Pinterest Europe WE
Article 6: Requirement of legal basis for Joint Processing [x] (regarding Pinterest Europe’s processing) [X] (regarding our own processing)
Articles 13,14: Providing information on Joint Processing of Personal Data [X]
Article 26(2): Making available the essence of this JCA [X]
Articles 15-20: Rights of the Data Subject with regard to the Personal Data stored by Pinterest Europe after the Joint Processing [X]
Article 21: Right to object insofar as the Joint Processing is based on Article 6(1)(f) [X] (regarding Pinterest Europe’s processing) [X] (regarding our own processing)
Article 32: Security of the Joint Processing [X] (regarding the security of the Ad Data Features) [X] (regarding the correct technical implementation and configuration of our use of the Ad Data Feature)
Articles 33, 34: Personal Data Breaches concerning the Joint Processing [X] (insofar as a Personal Data Breach concerns Pinterest Europe’s obligations under the Joint Controller Addendum) [X] (insofar as a Personal Data Breach concerns our obligations under the Joint Controller Addendum)

Pinterest Europe is responsible as sole controller for the processing of activity data subsequent to their transmission. You can find more information on how Pinterest Europe processes Personal Data, including the legal basis Pinterest Europe relies on and the ways to exercise Data Subject rights against Pinterest Europe, in Pinterest Europe’s Privacy Policy at

o https://policy.pinterest.com/privacy-policy#section-residents-of-the-eea

o In addition, you can find out more about the Pinterest Tag at

https://help.pinterest.com/en/business/article/pinterest-tag-parameters-and-cookies.

• Adobe is providing several services which are used or can be used via our websites. These services are provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe”). You can find additional information about how Adobe Analytics cookies work and the opt-out option via the following link: http://www.adobe.com/privacy/opt-out.html.

We use the following services:

• for web analytics we use Adobe Audience Manager und Adobe Tracking being part of the Adobe Marketing Cloud: The information relating to your use of our website is transferred to Adobe servers, analyzed and solely returned to us as cumulative data. This data allows us to identify trends in how the website is generally used. We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address. The usage data is stored by the service used for a maximum duration of 37 months from the date on which it was collected.

• for A/B testing we use Adobe Test & Target: Adobe Test & Target works on the basis of A/B tests. This means that the person using our website is shown a different version of the website from the original (e.g. with altered design and content). Comparing both versions provides us with information about which version of our website is preferred by users. When Adobe Test & Target is used, the only information relating to you that is processed cannot be used to identify you. IP anonymisation is also activated, meaning that your IP address is shortened before Adobe Test & Target carries out any further processing. We do not conflate the usage profiles resulting from this with your name or any other details that could disclose your identity, such as your e-mail address. The usage data is stored by the service used for a maximum duration of 37 months from the date on which it was collected. You can also use the following link if you wish to prevent your usage data being collected: http://bsh.tt.omtrdc.net/optout.

• Google is providing several services which are used or can be used via our websites. These services are provided via several brands or tools, which we describe in more detail below. In general these services are provided by the following entities:

o for countries of the European Union (EU), the European Economic Area (EEA) and Switzerland: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

o for other countries including UK: Google LLC (formerly Google Inc.), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

You can find general information on how personal data is processed when Google tools are used via the following link https://policies.google.com/privacy. Opt-out: To permanently prevent the collection of usage data, Google offers a plugin for various Internet browsers: http://www.google.com/settings/ads/plugin. To disable only interest-based ads, you can block the use of third party cookies or cookies from the "www.googleadservices.com" domain or disable interest-based ads using this link at https://support.google.com/ads/answer/2662922?hl=en-GB.

We are using the following Google tools in the following specific way:

• YouTube for the presentation of videos on our websites. If you declined the use of cookies via the cookie banner, you may be ask to consent separately for consent before the display of such videos on our website. Only if you consented, any possible data transfer will start.

• YouTube as social media provider, where we present videos on different YouTube Channels. Please see the privacy information stated above when using such channels.

• Google reCAPTCHA: In order to protect your website interactions, such as logins or registrations, it performs risk assessments on website users, we use Google reCAPTCHA for these purposes. These assessments use cookies and collect personal information. However, Google may only set cookies and use personal information with users' prior consent, which can be given via the Cookie Layer.

• Google Maps as service for location and mapping services, whereby only such data is used, you provide in using that service. A proximate location is used to show e.g. partners near your location or verify the postal code for service requests.

• Google GA4 Technology is used by us (only if you gave your cookie consent), to implement server side tracking as similar technology to cookies. In using that tool, we do not send usage data or similar data to Google, but use the tool to send information of the website use to our servers. This data is processed by us and does not allow any individual identification of you or your device, you use the website/service from.

• Google Tag Manager (GTM) is a tool used by us enabling us to manage and deploy marketing tags on websites without code modification. Tags include analytics and tracking codes, providing insights into website performance and user behaviour. While GTM itself doesn't set cookies, tags deployed through it may use cookies for tracking.

• Google Ads & Remarketing

We use online marketing tools from Google on our own responsibility. The cookies used in this service generally lose their validity after 30 days and are not intended to identify you personally. Google merely provides us with statistical evaluations. Google processes your information in accordance with Google's data usage policy.

Opt-out: To permanently prevent the collection of usage data, Google offers a plugin for various Internet browsers: http://www.google.com/settings/ads/plugin.

To disable interest-based ads, you can block the use of third party cookies or cookies from the "www.googleadservices.com" domain or disable interest-based ads using this link at

https://adssettings.google.com/authenticated?hl=en_GB

Interest ads can also be deactivated via the link http://www.aboutads.info/choices if the provider has joined the self-regulatory campaign "About Ads".

• Google Ad Server

We use online marketing tool (formerly DoubleClick) of Google. The usage data will be deleted after 540 days from the time of collection. For more information about DoubleClick, please visit

https://support.google.com/admanager/answer/6022000?hl=en,

We use online marketing tools from Google on our own responsibility. To this end, we have agreed with Google in a data protection agreement that our customers' data may only be processed on the basis of our instructions, may not be passed on to third parties and must be sufficiently technically protected.

• Medallia Experience Orchestration is an online (re-)marketing platform provided by Medallia, Inc., 6220 Stoneridge Mall Rd, Floor 2, Pleasanton, CA 9458, USA. We use this service for our website as a marketing tool to display personalized information to you on our websites, as well as on websites of other providers, about our products that may have interested you while using our website. Medallia provides us with statistical analysis for this purpose. This service also provides us with cross-device and cross-context usage profiles (data) to help us learn more about our website users. We do not use this data to identify you personally.

Medallia processes this data on our behalf within the framework of a data protection agreement, in which we have agreed that our customers' data may only be processed on our instructions, may not be passed on to third parties and must be sufficiently technically protected. For detailed information on the cookies we use and the purposes for which we use them, refer to our cookie consent preference centre. These preferences can be updated at any time and you can also deactivate tracking in making a new choice by modifying your choice there. Most internet browsers are configured to automatically accept cookies. These settings can be modified to selectively accept, block cookies, or alert you when cookies are being sent to your device. You may also refer to your browser’s documentation or visit www.allaboutcookies.org for ways to manage cookies. Additional information on Medallia and its data handling can be found with the following link: https://www.medallia.com/privacy-policy/.

• ChannelSight for conversion tracking purposes the provider of the service is ChannelSight Ltd., Suite 3, Anglesea House, Carysfort Ave., Blackrock, Co. Dublin, Ireland (www.channelsight.com). You can purchase a large number of our products directly via the corresponding hyperlinks (e.g. a button “Buy Online”) to cooperating dealers' online stores (e.g. the function "Visit retailer shop"). If you follow the respective hyperlink to the chosen product page in the dealer's online store, we use JavaScript code and cookies (i.e. conversion tracking) to log that you clicked on the hyperlink and whether or not you purchase the product in the dealer's online store. The usage data collected in this way is used to measure the attractiveness of the "Visit retailer shop" function and, where applicable, for commission settlement purposes with the dealer's online store (i.e. affiliate marketing). Sometimes dealers' online stores pay us a commission when we successfully redirect prospective buyers and customers to them. The information relating to your use of the "Go to dealer's website" function is transmitted to ChannelSight servers, analysed and returned to us, to allow us to evaluate trends relating to use of the "Visit retailers shop" function. Please note that the aforementioned tracking is directly connected to the "Visit retailer shop" function, where we will you inform directly of the intended use of data. By using the "Visit retailer shop" button on our website, you give your consent for the inter-website recording of your website use and the analysis by us for the indicated purposes, and in particular to the associated data collection by ChannelSight and the retailer, as well as the transfer of data from ChannelSight and the retailer to us. The usage data is deleted once it is no longer required for commission settlement and analysis.

Opt-out: To prevent the collection of usage data via Channelsight, please use the Channelsight opt-out Web site with the following link:

https://www.channelsight.com/privacypolicy/

• We use Mouseflow to improve our website and the services it offers. Mouseflow is provided by Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark. On our websites we record the mouse movements and clicks of randomly selected users of our website, whereas your IP address is anonymized. We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address.. The usage data is deleted three months after the date on which it is collected. Opt-out: Please use Mouseflow's opt-out website via the following link if you wish to prevent this usage data being collected: https://mouseflow.com/opt-out/

5. Web analytics using pseudonymised user profiles

We use web analytics tools for various purposes on our website. You can find information on the web analytics tools we use below, including a description of the data processing in question, the purposes of that processing and how you can prevent the web analytics tool from collecting and processing your data. Please note that placing opt-out cookies can only prevent the collection and processing of your data by web analytics tools to a limited extent. You can find more information about this in the section on cookies.

Web analytics tool: Adobe Analytics (Omniture)

In order to carry out marketing and market research and tailor our website (and potentially newsletter) appropriately, we use analytics cookies and/or JavaScript to collect and process usage data relating to your visit to our website and your use of links in the newsletter (if applicable). Your usage data is collected and a usage profile is generated from this data on a pseudonymised basis, using a cookie ID. Your IP address is either not recorded or is anonymised immediately after recording as part of this.

We use the Adobe Analytics service provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe") to collect the usage data and generate the usage profiles. The information relating to your use of our website is transferred to Adobe servers, analysed and solely returned to us as cumulative data. This data allows us to identify trends in how the website is generally used.

We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address. We are permitted to process data in this context by law (article 6(1f) of Regulation (EU) 2016/679). The usage data is stored by the service used for a maximum duration of 37 months from the date on which it was collected.

Opt-out: Please use Adobe's opt-out website if you wish to prevent your usage data being collected. You can find information about how Adobe Analytics cookies work and the opt-out option via the following link: http://www.adobe.com/de/privacy/opt-out.html.

Web analytics tool: Adobe Test & Target

In order to tailor our website (and newsletter) appropriately, we collect and process usage data relating to your visit to our website using analytics cookies and/or JavaScript. Your usage data is collected and a usage profile generated from this data on a pseudonymised basis using a cookie ID.

We use the Adobe Test & Target service provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe") to collect your usage data and generate the usage profiles.

Adobe Test & Target works on the basis of A/B tests. This means that the person using our website is shown a different version of the website from the original (e.g. with altered design and content). Comparing both versions provides us with information about which version of our website is preferred by users. When Adobe Test & Target is used, the only information relating to you that is processed cannot be used to identify you. IP anonymisation is also activated, meaning that your IP address is shortened before Adobe Test & Target carries out any further processing. We do not conflate the usage profiles resulting from this with your name or any other details that could disclose your identity, such as your e-mail address.

We are permitted to process data in this context by law (article 6(1f) of Regulation (EU) 2016/679). The usage data is stored by the service used for a maximum duration of 37 months from the date on which it was collected.

Opt-out: Please use the following link if you wish to prevent your usage data being collected: http://bsh.tt.omtrdc.net/optout. You can find information about how Adobe Test & Target cookies work and the opt-out option via the following link: http://www.adobe.com/de/privacy/opt-out.html.

Mouseflow

To improve our website and the services it offers, we record the mouse movements and clicks of randomly selected users of our website, whereatyour IP address is anonymised.

We use service provider Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark for the purpose of collecting this usage data.

We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address.. The usage data is deleted three months after the date on which it is collected.

Opt-out: Please use Mouseflow's opt-out website via the following link if you wish to prevent this usage data being collected: https://mouseflow.com/opt-out/

6. Sharing content on social networks

Content from our website can be shared on social networks using integrated social media buttons. All social media buttons that facilitate the sharing of content are integrated using simple hyperlinks rather than social plugins developed by social network providers. This ensures that your details are not automatically transmitted to social network servers as soon as you access our website. In addition, when you share content from our website we only transmit the information to the social network that is required to share the relevant content. We do not transfer personal data in this context.

At the same time, simple links to our websites on social networks can be found as well. If you follow a link from our website to a social network, or if you log in to your social network in order to share content from our website, your data is processed by the provider of the social network in question. For information about the purpose and scope of data collection, further processing and use by the social network provider, as well as your associated rights and settings options for protecting your privacy, please refer to the Data Protection Information made available by the respective provider.

7. Cases where we transmit your data

We work together with a number of service providers to implement and operate our website. We have chosen these service providers carefully and concluded a data protection agreement with each individual service provider to keep your information safe.

The service providers we use to implement and operate our website are:

  • Service provider for hosting services
  • Service provider for programming services
  • Service provider for sales and marketing services
  • Service provider for hotline services

We only transmit your data to other recipients where necessary to fulfil a contract with you, where we or the recipient has a legitimate interest in the disclosure of your data, or where you have given your consent to that transmission. These recipients include service providers and other companies within our corporate group. Furthermore, data may be transmitted to other recipients in the event that we are obliged to do so due to legal provisions or enforceable administrative or court orders.

Other recipients of your data are:

  • Forwarding agents for delivering/collecting products
  • Payment processing service providers
  • Receivables management service providers

8. Transmission to recipients outside the EEA

We also transmit personal data to recipients based outside of the EEA, in so-called third countries. In this case, we ensure ‒ before any data is shared ‒ that either an appropriate level of data protection is maintained by the recipient (e.g. on the basis of an adequacy decision made by the EU Commission for the respective country or the agreement of standard EU contractual clauses between the European Union and the recipient) or that you have given your consent to said sharing.

We are happy to provide you with an overview of the recipients in third countries and a copy of the specific provisions agreed to ensure an appropriate level of data protection. To request this, please use the contact information provided at the end of this Data Protection Information.

User rights

1. Your rights

Should you have cause for complaint, you can find an outline of your rights below. To exercise your rights, please use the contact information provided at the end of this Data Protection Information.

2. Your right to information about your data

We will provide you with information about the data we hold about you on request.

3. Your right to correct and complete your data

We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.

4. Your right to delete your data

We will delete the information we hold about you on request. However, some data will only be deleted subject to a defined period of retention, for example because we are required to retain the data by law in some cases, or because we require the data to fulfil our contractual obligations to you.

5. Your right to have your data blocked

In certain legally determined cases, we will block your data if you would like us to do so. Blocked data is only further processed to a very limited extent.

6. Your right to withdraw consent

You can withdraw consent given for your data to be processed with effect for the future at any time. The legality of processing your data remains unaffected by this up to the point at which your consent is withdrawn.

7. Your right to object to the processing of your data

You can object to the processing of your data with effect for the future at any time, if we are processing your data on the basis of one of the legal justifications set out in article 6(1e or 1f) of Regulation (EU) 2016/679. In the event that you object we will cease processing your data, provided that there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.

8. Your right to data portability

At your request, we can make certain information available to you in a structured, commonly used and machine-readable format.

9. Your right to appeal to a regulatory authority

You can lodge an appeal pertaining to data protection with a data protection authority. To do so, contact the data protection authority responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below).

Bavarian Data Protection Authority (BayLDA), www.baylda.de.

10. Your point of contact for all questions relating to data protection

If you have any questions relating to data protection or exercising your rights, you can use the following contact information to get in touch with our data protection officer directly:

BSH Hausgeräte GmbH
Data Protection Officer
Carl-Wery-Str. 34
81739 Munich, Germany

Data-Protection-XX@bshg.com

11. Changes to this Data Protection Information

This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can find out about the scope of data processing on our website.

Valid from: 9.3.2018

Version: DPI_1.0.1_1.0

Data protection and privacy information for the Home Connect app

The company Home Connect GmbH, with its registered office at Carl-Wery-Strasse 34, 81739 Munich, Germany (hereinafter "Home Connect" or "we") is responsible for the collection, processing and use of your personal data associated with the Home Connect app (hereinafter "App").

The purpose of this data protection and privacy information (“data protection information”) is to inform you on how we collect and process your data in connection with the App. It is important that you read this information carefully.

We collect, process, store, use, and transfer your personal data, which is either entered by you or otherwise created and processed in the course of using the App and/or the associated household appliances and/or services offered by Home Connect, in accordance with the data privacy laws.

The following information explains how we treat such data based on the Terms of Use or other legal basis.

Types of personal data

In terms of App usage, and/or usage of the associated household appliances or services and functions offered by Home Connect (hereinafter collectively "Services") Home Connect collects, processes, stores, and uses the following categories of personal data:

User master data and usage data

We collect and use the following personal data when setting up a user account (i.e. registration) as well as when setting up the App:

When registering with the Bosch-ID:

Access data, i.e. identification data that serves to control access to the Bosch-ID user account and consists of the user ID (e.g. email address or mobile phone number of the user). Responsible for providing this registration service is Bosch.IO GmbH, Bosch.IO GmbH, Ullsteinstrasse 128, 12109 Berlin, Germany ("BIO").

Additional details that you provide during the registration process including the setting up of the App or registration of a central BSH user account, (as long as they are not transmitted via the Bosch-ID), such as:

• first and last name,

• email address (will also be used as the user ID),

• the country in which you operate your household appliance(s),

• password as access protection for the App/the central BSH user account.

The details requested as part of the registration process may differ from country to country and are managed (if available) via a central BSH user account, which can also be used as the Home Connect account.

Information which we collect and store during the registration process and while using the App:

• language setting of your mobile device,

• consent to and recognition of the terms of use

• acknowledgement of the data protection information,

• marketing consent and its scope,

• status of the user account (activated/deactivated),

• default app tracking setting (depending on the selection of country, see item 6 below for more information),

Service history (e.g. service technician assignment) of the connected household appliances as well as related orders of the user (e.g. consumables).

Appliance master data

The data we collect, process, store and use concerning the connection between your household appliance and the user account are as follows:

• brand of the household appliance (e.g. Bosch or Siemens),

• serial number and, if applicable, manufacture date of the appliance (so-called E number (full model) and FD (production) number – you can also find these details on the device label),

• the unique identifier of the network adapter installed in the household appliance (so-called MAC address).

These data are allocated to your user account for each connected household appliance under the "Home Connect" function.

Appliance usage data

The data we collect, process, store, and use in relation to the usage of the household appliance are as follows:

• selected basic settings, program selection and preferred program settings on the household appliance or via the App,

• appliance status data such as ambient conditions, condition of parts, changes of appliance status (e.g. different mode of operation, open or closed doors/front panel, temperature changes, fill levels) and appliance status messages (e.g. appliance is overheated, water tank is empty, etc.) as well as error messages (including the respective error report of the affected household appliance).

• individual settings/contents of the household appliance (e.g. internal digital map for vacuum cleaner robots, beverage name for coffee machines, downloaded or self-designed recipes)

• video and image data (e.g. vacuum cleaner robots, stoves and ovens as well as refrigerators with built-in cameras)

App usage data

App usage data are data generated by your interaction with the App, such as the features you use, click behaviour relevant to App controls, drop-down menu selections, on/off switch settings and error reports of the App. See item 6 for more information.

Purpose of use

We use the above-mentioned categories of data

• to provide App features as well as the services offered via the App (1.a.-c.),

• for notification purposes in case of safety instructions and/or recall information in the context of product monitoring (1.a. to c.),

• for proactive maintenance purposes, including the provision of related in-app/email messages (e.g., recommendations on the use of settings and/or maintenance programs) and reactive troubleshooting (e.g., in the context of remote diagnosis, during on-site repair or at the repair center) of the connected household appliances (1.a. to c.),

• to improve the App's user friendliness and for specific or general troubleshooting of the App and the digital services offered through it (1. c. and d.),

• to improve our range of products and services (including those of affiliated companies), especially with regard to programs which are not used and/or which are frequently used, as well as other features of the App and household appliance (including algorithmic learning) (1.c. and d.),

• for billing purposes, insofar as the household appliances are connected to the App or the services offered in the App provide for usage-based billing (1.a. to c.), and

• for marketing and market research purposes including in-app/email messages (1.a. to c.) as far as a corresponding consent is given.

The legal basis for the purposes of processing within the scope of the GDPR (REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016) are described in section 13 of this information.

Regarding other data transfers and processing within the Bosch Group of companies (“Bosch Group”) associated with the central Bosch ID, we refer to the BIO data protection information at https://identity-myprofile.bosch.com/.

General retention periods

Provided there are no statutory provisions to the contrary, the following general retention periods shall apply:

Bosch ID: Deletion with deletion of the Bosch ID user account.

User master data: Deletion as soon as the local user account or the central BSH account is deleted.

Appliance master data: Removal of link to the user account upon removing the household appliance from the user account.

Appliance usage data: User-specific storage for a period of thirty (30) days. Afterwards storage in pseudonymized form and provision in personalized form for services and/or repair services provided via the App or by on-site / repair service (e.g. proactive or reactive maintenance/troubleshooting, if available) for the duration of the validity of the contract or (if the function can be disabled) for the duration of the activation of the function. Furthermore, in pseudonymized form based on our legitimate interest, as long as our legitimate interest prevails.

App usage data: Storage in pseudonymised form and provision in personalized form for services/messages provided via the App to the extent that the "Enable usage-data tracking" function is activated. Deactivating the function resets the individual ID used for tracking, so that App usage data already collected can no longer be connected to you.

Data processing management

Connectivity of your household appliance

You can use the App to manage the connectivity of your household appliance:

If required and if your household appliance provides for this function, you can set up the connection to the Home Connect server in such a way that each household appliance is connected separately (menu item Appliances → Settings). After doing this:

• the appliance usage data (1.c.) will no longer be transmitted to the Home Connect server; if your home appliance is equipped with buffer memory, the appliance usage data will be transmitted to the Home Connect Server in the event that the Wi-Fi connection of your household appliance to the Home Connect Server is restored;

• certain App features will no longer be available; in particular the household appliance can then not be operated, even if an internet data link is set up.

If required, you can switch off the Wi-Fi connection for an individual household appliance (menu item Appliances → Settings). After doing this:

• the appliance usage data (1.c.) will no longer be transmitted to the Home Connect server; if your household appliance is equipped with a buffer memory, the appliance usage data will be transmitted to the Home Connect Server, in the event that the Wi-Fi connection of your household appliance is restored.

• the household appliance may only be operated from the appliance itself, not via the App.

User accounts and local App data

You can manage your user accounts via the App and delete App data.

You can delete your user account ("Profile" → "Personal Data" → "Delete account"). After doing this:

• the connection between your household appliance and your user account will be deleted,

• your household appliance will no longer send any appliance usage data to the Home Connect server provided no other user accounts are linked to the household appliance (see item 1.a. above).

By deleting the App or using the “Full reset”-function, all locally stored user-related data will be removed, but not the accounts which were created separately.

If you use the Bosch ID, the Bosch ID account will be deleted via the Bosch ID functions, whereby in addition to the Bosch ID itself, individual linked applications can also be deleted. If the Bosch ID is the only access mechanism to the App and/or to the central BSH user account, the deletion of the Bosch ID may make access to the linked services impossible. Therefore, before deleting the Bosch ID, please check if you still have linked applications/user accounts.

To delete the central BSH user account (if applicable), please use the function provided in the account.

Some features of the App do not store user-related data locally. You can have such data deleted by reaching out to the Home Connect Service Hotline or (possibly at a later date) by using the corresponding function in the App.

The household appliance's factory settings

You can reset your household appliance to its factory settings. After doing this:

the household appliance will lose its connection to the Home Connect server due to the network settings being reset,

the household appliance will no longer be linked to any previously associated user account (requires the household appliance to be connected to the Internet) and it will not be displayed in the App

and all contents stored on the household appliance will be deleted.

Please read your household appliance's user manual before restoring the factory settings.

Transmission or disclosure of your data e.g. to third parties

We work together with various service providers to create and run the App and provide the respective services. To the extent that we have bound these service providers to process data in line with strict instructions in their capacity as data processors on our behalf, any data processing activities undertaken by such providers shall not require your separate consent.

The service providers we have commissioned to create and run the App:

Service providers for hosting services,

Service providers for programming services, and

Service providers for hotline services and other App services.

We only transmit your data to other recipients where necessary to fulfil a contract with you or between you and the third party, where we or the recipient has a legitimate interest in the disclosure of your data, or where you have given your consent to that transmission. These recipients include service providers and other companies within the Bosch Group. Furthermore, data may be transmitted to other recipients in the event that we are obliged to do so due to legal provisions or enforceable administrative or court orders.

Other recipients of your data are such service providers whose offers and services (third-party services) can be used in connection with the App or where the App enables access to such services (see item 9).

Content, especially recipes, which you have created yourself, may also be transmitted to other Bosch Group companies (also internationally) within the scope of technical processing and provision of the content/services. We base such transmission/processing on data protection agreements between the Bosch Group companies involved, which also include the application of standard contractual clauses, insofar as the transmission includes a country outside the scope of the GDPR and if it is not a case of Art. 45 GDPR.

Recording of App usage

Data on App usage can be recorded by the App (see item 1.d. above). In this context, the following analytics services are used, which is offered by the following third party analytics providers:

Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland (hereinafter "Adobe")

Adjust Tools by Adjust GmbH, Saarbrücker Str. 37a, 10405 Berlin (hereinafter “Adjust”).

Thunderhead Analytics by Thunderhead Ltd., 5th Floor, Ingeni Building, 17 Broadwick Street, Soho, London W1F 0DJ (hereinafter “Thunderhead”)..

If the "Enable usage-data tracking" function is activated, App usage data will be sent to and stored on servers of such providers located in the European Union. The App usage data enables you to analyse how you use the App and provide messages (inApp or email) to you for services provided via the App (see item 1.d. above). IP anonymisation is activated for this App, which means that the IP address you use is truncated before being sent to the server. The analytics providers will use this information on behalf of Home Connect to evaluate how you use the App, generate error reports and to prepare reports on App activity for Home Connect. IP addresses transmitted from your mobile device and other personal data within the context of the aforementioned analytics activities will not be merged with other data held by analytics providers or Home Connect without your consent given separately.

You can control whether or not App usage data (incl. your IP address) is recorded and processed by one of the abovementioned providers by activating or deactivating the function "Enable usage-data tracking". Depending on the legal situation in your country, the "Enable usage-data tracking" function may be activated by default.

In addition, error reports from the App can - if you agree individually - be sent to us so that we can take concrete measures to eliminate such errors.

Error reports

We use Visual Studio App Center (https://appcenter.ms) to collect and send anonymous error reports if the App behaves in an unexpected way, especially if the App crashes. Our service providers and Home Connect shall receive error reports only with your explicit consent. We shall ask for your consent each time we wish to transmit such information.

Data security

We deploy technical and organisational measures to protect your data, for example, from manipulation, loss and unauthorised third-party access. These measures include the use of encoding technologies, certificates, firewalls on the Home Connect servers and password protection in the Home Connect App. The data security level of the Home Connect App has been tested and certified by TÜV Trust IT. We are constantly reviewing and improving our security measures in accordance with technological advancement.

Please note that you are responsible for maintaining the secrecy of your unique password and account information at all times.

Scope of application of the data protection information

This data protection information shall apply to the functions and services offered by Home Connect via the App and in connection with the Services. Insofar as additional functions or services are offered within the App by Home Connect or a Bosch Group company and insofar as their use is subject to special data protection regulations or information, further information on data protection will be provided accordingly,.

However this data protection information shall not apply to third-party services, even if Home Connect facilitates the use of and/or access to such third-party services in the App (please also see the terms of use with regard to third-party services). We do not control these third party providers and are not responsible for the security or privacy policy of such providers. The use of such third-party services is governed by the applicable data protection provisions put in place by the respective third-party service provider and, if applicable, additional data protection information on our part which outlines the distinctive features of these third-party services and shall only be relevant in this regard. If you are referred to another service provider, Home Connect shall make reasonable and appropriate efforts to elucidate such referral (e.g. by embedding the service provider's content within the App using inline frames) if such referral is not clear. If you click on a link in the Home Connect App which calls up an app or website of another service provider, this is considered to be a clear referral.

If you, the user, are located within the scope of application of the GDPR, please note that the use of third-party services may result in your personal data being processed in countries outside the scope of application of the GDPR. Please then refer to the data protection information of the respective third-party service providers.

Changes to the data protection information

As the App and the Services continues to undergo development – among other things, through the implementation of new technologies or the introduction of new services – this data protection information may need to be adjusted accordingly. Home Connect reserves the right to amend or supplement this information as required. Home Connect will always update the data protection information in the App; we recommend that you check this information regularly to familiarise yourself with the latest version available.

Rights and contact information

If, despite our efforts to only store data which is correct and up-to-date, your personal details are stored incorrectly, we shall correct such information upon your request. After giving us your consent for the collection, processing and use of your personal data, you may withdraw such consent at any time with effect for the future. Consent may generally be withdrawn using the respective App setting or otherwise through the contact information referred to in the App.

Your personal data will be deleted if you withdraw your consent to your data being stored, if your personal data is no longer needed to serve the purpose pursued by such storage or if such storage is inadmissible for other legal reasons. Please bear in mind that, for technical or organisational reasons, there may be an overlap between you withdrawing your consent and your data being used, e.g. in the case of a newsletter which has already been sent out. Data required for billing and accountancy purposes or which are subject to the legal duty to preserve records are not affected by this.

If you withdraw your consent to your data being stored, we may not be able to perform certain services or functions within the App.

Should you have any questions on the topic of data protection or should you wish to exercise your rights to withdraw consent or to information, rectification, deletion or suspension, please contact us using the contact information provided in the App.

International transfers

The data collected in connection with the App you may be transferred to, and stored at, a destination outside your country of residence and across international borders. Please see section 13(c) below for more information in respect of international transfers.

Additional information pursuant to the GDPR

Legal bases for intended data uses

We base the following data uses on

• the performance of a contract according article 6(1b) GDPR:

Provision of App features as well as the services offered via the App by processing the data categories listed in the items 1.a.-c.

Transfer of data categories listed in the items 1.a.-c. to service providers of third-party services which can be used in connection with the App (see item 9).

Bug fixing by processing the data categories listed in the items 1.b.-d..

• legitimate interests according article 6(1f) GDPR:

The improvement of App's user friendliness by processing the data categories listed in the item 1.d. (Applies to jurisdictions that allow the collection of App usage data based on legitimate interests. In this case, the "Allow tracking of user data" function is active in the default setting.)

The Improvement of our range of products and services, especially with regard to programs that are not used and/or that are frequently used, besides other App and household appliance features by processing the data categories listed in the items 1.c. and d.

• your consent according article 6(1a) GDPR:

Direct marketing purposes by processing the data categories listed in the items 1.a.-c.

Improving the user friendliness of the App by processing the data categories listed in the item 1.d. (Applies to jurisdictions that only allow the collection of App usage data based on consent. In this case, the "Allow tracking of user data" function is only activated with the user's consent.)

• a legal permission according to Art. 6 para. 1 lit. c and d GDPR:

Notification in case of safety instructions and/or recall information in the context of product monitoring by processing data categories 1.a.-c.

Your rights

Your additional rights to item 11 are outlined below. To exercise your rights, please use the contact information provided at the end of this data protection information.

Your right to information about your data: We will provide you with information about the data we hold about you on request.

Your right to correct and complete your data: We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.

Your right to delete your data: We will delete the information we hold about you on request. However, some data will only be deleted subject to a defined period of retention, for example because we are required to retain the data by law in some cases, or because we require the data to fulfil our contractual obligations to you.

Please see also item 11.

Your right to have your data blocked: In certain legally determined cases, we will block your data if you would like us to do so. Blocked data is only further processed to a very limited extent.

Your right to withdraw consent: You can withdraw consent given for your data to be processed with effect for the future at any time. The legality of processing your data remains unaffected by this up to the point at which your consent is withdrawn.

Please see also item 11.

Your right to object to the processing of your data: You can object to the processing of your data with effect for the future at any time, if we are processing your data on the basis of one of the legal justifications set out in article 6(1e or 1f) GDPR. In the event that you object we will cease processing your data, provided that there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.

Your right to data portability: At your request, we can make certain information available to you in a structured, commonly used and machine-readable format.

Your right to appeal to a regulatory authority: You can lodge an appeal pertaining to data protection with a data protection authority. To do so, contact the data protection authority responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below).

Bavarian Data Protection Authority (BayLDA), www.baylda.de.

Transmission to recipients outside the EEA

If necessary, for the provision of App features as well as the services offered via the App, we also transmit personal data to recipients based outside of the European Economic Area (“EEA”) (subject also to any relevant local data protection legislation), in so-called third countries. In this case, we ensure ‒ before any data is shared ‒ that either an appropriate level of data protection is maintained by the recipient (e.g. on the basis of an adequacy decision made by the EU Commission for the respective country or the agreement of standard EU contractual clauses between the European Union and the recipient) or that you have given your consent to said sharing.

We are happy to provide you with an overview of the recipients in third countries and a copy of the specific provisions agreed to ensure an appropriate level of data protection. To request this, please use the contact information provided at the end of this data protection information.

Please see item 9 for transmission of personal data by usage of third-party services.

Contact details of the data protection officer

If you have any questions relating to data protection or exercising your rights, you can use the following contact information to get in touch with our data protection officer directly:

BSH Hausgeräte GmbH

Data Protection Officer

Carl-Wery-Str. 34

81739 Munich, Germany

Data-Protection-de@bshg.com

Date of issue: August 2021

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