Remote diagnostics - how does it work?
Pair for peace of mind
If something is wrong with your appliance, we’ll send you an alert which will direct you to the customer service number in the app. With your permission,we will connect to your appliance and diagnose the fault remotely.* If it’s a simple problem, we’ll tell you how to fix it yourself. If it’s something more complex, we’ll send out an engineer with the right part, first time.
*Remote diagnostics is available on all Home Connect dishwashers from 2021.
Keep your appliance in tip top shape
Self-service notifications
Never forget to run a clean care cycle again with handy self-service notifications from the Home Connect app. You can also set up reminders when rinse aid and salt are running low, so you never forget to buy it from the shops again.
Hassle-free care and repair
If your appliance stops working, we know you'll want to get it up and running as soon as possible. That's why we made the care and repair process easier with remote diagnostics on the free Home Connect app. Our remote service engineers are on hand to remotely diagnose faults so they visit with the right part, first time.
Appliances with Home Connect
Your appliances at your fingertips
Control all of your home appliances from the Home Connect app, even when you're out and about. Want to try it out? Test the demo appliances by downloading the app here.
Download the app from the Apple Store (iOS) Download the app from the Google Play Store (Android)