Help is never far away – get assistance immediately over the phone or arrange an appointment with the Home Connect Customer Service for our Remote Diagnostics service. Our experts will always provide you with a quick analysis of the situation along with the right service for your Home Connect appliance.
Available from October 2017.
In the unlikely event that one of your Home Connect appliances develops a fault, first check whether it is equipped with Remote Diagnostics. To do this, go to "Remote Diagnostics" in the Home Connect app. Select "Service" > "Diagnostics and Help" > "Diagnostics" and select the home appliance for which you require assistance. NB: Your home appliance will only be displayed if it has Remote Diagnostics. If you are unable to solve the problem in this way, our customer hotline will also be glad to assist you further. Have the appliance number of your Home Connect appliance to hand. Our service team can then check whether your appliance has Remote Diagnostics.
It could be that Remote Diagnostics is not yet available for your Home Connect appliance in your country. We are continually working to extend the coverage of Remote Diagnostics and to expand the Remote Diagnostics service.
In many cases, our service engineers can use the Remote Diagnostics service to access your home appliance remotely, provide direct support and remedy the problem. In the case of very specific issues, you can arrange an appointment for Remote Diagnostics with our Customer Service.
Your consent enables a trained Home Connect service engineer to access your home appliance. You can give your consent either directly via the appliance or, on selected appliances, also via the Home Connect app. The service engineer then checks all the appliance functions and can even read out the memory to follow up on any error messages.
Many issues can be resolved using Remote Diagnostics so that you are caused no further inconvenience. In the unlikely event that the issue is not resolved, the Home Connect service engineer can then use the analysis data acquired so that he is optimally prepared to carry out maintenance or repair work at your home.
